Shipping policy
Text version
Last updated September 16, 2026
How and when we ship, what it costs, and what happens when a parcel goes missing or arrives damaged.
1. Where we ship
We ship to addresses in all fifty states. We do not currently ship outside the United States. Delivery to Alaska, Hawaii, US territories and APO, FPO or DPO military addresses depends on the carrier, and if a carrier cannot reach your address we contact you and refund the order in full. We are unable to deliver to freight forwarders or package consolidation services, and orders placed to those addresses are canceled and refunded in full.
2. Order processing
Orders are checked, packed and dispatched within 1 to 2 business days of purchase, excluding weekends and public holidays.
During the November to December peak, processing can take up to four business days. If processing runs longer than usual, we say so on the site before you order.
3. Delivery estimates
The table below shows estimated transit time after dispatch. These are carrier estimates, not guarantees. Transit is counted in business days and starts the day after dispatch, so most orders arrive 7 to 11 business days after they are placed.
| Destination | Estimated transit | Tracking |
|---|---|---|
| Addresses in all fifty states | 6 to 9 business days | Yes, emailed at dispatch |
| Alaska, Hawaii, US territories and military addresses | Can take longer than 9 business days | Yes, where the carrier provides it |
4. Shipping costs
Shipping is a flat $5.90 on orders under $75 and free on orders of $75 and above. The amount is always shown at checkout, before payment.
| Order value | Standard shipping |
|---|---|
| Under $75 | $5.90 flat |
| $75 and above | Free |
5. Liquids and carrier restrictions
Essential oils are liquids, and carriers handle them under their own rules for liquids. We choose the carrier and the service for every order, and we do not offer an express option.
6. Tracking
A tracking number is emailed as soon as your parcel is handed to the carrier. Tracking can take a few days to show its first scan. If tracking has not moved for ten business days, contact us and we will open an investigation with the carrier on your behalf.
7. Lost, delayed and damaged parcels
If a parcel is marked delivered but you cannot find it, check with your household and neighbors and look for a carrier note, then contact us within seven days of the delivery scan. We will open an investigation and, once the carrier confirms the loss, we replace the order at our expense or refund it in full, at your choice.
If an item arrives broken, send us a photo of the item and of the outer box within seven days of delivery and we send a replacement or refund it in full, at your choice. You do not need to return a broken item.
8. Address accuracy
We ship to the address entered at checkout. Contact us within one hour of ordering to change it. Once an order is dispatched the address cannot be changed. If a parcel cannot be delivered because the address was incorrect, we refund the order, minus any shipping fee paid, once the carrier confirms it.
9. Contact
For any question about this policy, email contact@houseofdusk.com or call +1 (307) 213-4408. Our customer care team replies within one business day, Monday to Friday.