Refund policy
Text version
Last updated September 16, 2026
Thirty days to return an unused item. What we accept, what we cannot accept, and who pays.
1. The short version
You have 30 days from delivery to return an unused item in its original packaging. We refund the price of the item, minus $6.95 for the return label. Opened bottles of oil cannot be returned for hygiene reasons. If something arrives damaged, faulty or wrong, we cover everything and you never pay to send it back.
2. What can be returned
| Situation | Accepted | Who pays the return |
|---|---|---|
| Unused item, original packaging, within 30 days | Yes | Customer, $6.95 deducted |
| Item damaged in transit | Yes, no return needed | Us |
| Item faulty or not working on arrival | Yes | Us |
| Wrong item received | Yes | Us |
| Opened or used bottle of oil | No | Not applicable |
| Sealed bottle of oil, unopened | Yes | Customer, $6.95 deducted |
| Item used, or returned after 30 days | No | Not applicable |
| Final sale and clearance items | No | Not applicable |
3. Why opened oils cannot come back
An essential oil is a consumable that goes into the air you breathe. Once a seal is broken we have no way to verify what a bottle contains, so we cannot resell it and we will not send it to another customer. This is a safety position, not a commercial one. If an oil is genuinely faulty, leaking, mislabeled or clearly not what the label describes, contact us and we replace or refund it whether it is opened or not.
4. How to start a return
Email contact@houseofdusk.com with your order number and the reason. We reply within one business day with a return label and instructions. Do not send anything back before you have that label, because unlabeled parcels cannot be matched to an order.
5. Condition of returned items
Returned hardware must be unused, clean, dry and complete, with every accessory and the original box. A diffuser that has been filled with water or oil counts as used. We reserve the right to refuse a return or to apply a partial refund when an item comes back incomplete or in a condition that prevents resale, and we will always explain the deduction before we apply it.
6. Refunds
Refunds are issued to the original payment method within five business days of the return being received. Your bank then takes its own time, usually three to ten business days. Original shipping costs are refunded only when the return is our fault.
7. Exchanges
We do not process direct exchanges, because it doubles the transit time. Return the item for a refund and place a new order, which is faster for you.
8. Cancelling an order
Contact us within one hour of ordering and we cancel and refund in full. After dispatch, treat it as a return.
9. Contact
For any question about this policy, email contact@houseofdusk.com or call +1 (307) 213-4408. Our customer care team replies within one business day, Monday to Friday.